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General Terms and Conditions (GTC)

These General Terms and Conditions of Sale apply to registration and orders placed on the Site.


The site markets and sells wall panels in crumpled and hand-pleated paper.


Information concerning the operation of the Website:  


The Site is created, edited and operated by:

• The Artysse sole proprietorship - Virginie Mattioli, 

• The head office is located at: 112 rue Mac Mahon 54000 Nancy

• Registered in the Nancy Trade and Companies Register under number: 903 154 755 00016.

• Email:


Director of publication / Legal representative: Ms. Virginie Mattioli

The Website is hosted by:

Wix / Wix Online Platform Limited 

Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland.



Customer service contact details



In our relationships with our customers, Artysse always seeks suitable and flexible solutions. In case of difficulty, please contact us by e-mail at If an amicable solution could not be found, you would of course retain all of your rights. You will find below all the contractual terms and our general conditions of sale. If you wish to save or print this document or your order data, please refer to article 1.5 of these General Conditions of Sale.




1.1 These general conditions of sale, in their version in force at the time of the order apply to all orders placed by any person on the Site with the sole proprietorship Artysse - Virginie Mattioli. The validation of your order implies your acceptance of the current GCS.

All our deliveries, services and offers are exclusively governed by these GCS, unless expressly agreed otherwise in writing. We oppose all general or specific conditions contrary to or derogating from these conditions.

1.2 A consumer means, within the meaning of these GCS, any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity.

1.3 The term "working day" within the meaning of these GCS means all days of the week with the exception of Saturdays, Sundays and public holidays.

1.4 In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the "BUY" button, after having viewed the details of it, and in particular its total price, and having had the opportunity to correct any errors.

1.5 You can print or copy/paste the General Conditions of Sale.




2.1 The main characteristics of the products and/or the service are indicated on the page of the article concerned as well as in the additional information mentioned on this same page.

2.2 You can place the selected item(s) in the shopping cart. You can modify the contents of your basket at any time. Once your selection is complete, you fill out an order form with your details, payment method and delivery method chosen. To complete your order you must click on the "View my basket" button, you will then be redirected to a page summarizing the conditions of your order. To complete your order you must click on the "BUY" button, your order becomes firm and final. Any order placed implies your acceptance of the prices and descriptions of the products that you have placed in the basket.

2.3 We will acknowledge receipt of your order by means of a written order confirmation via e-mail.

2.4 The ordering process as well as the transmission of all information relating to your orders is carried out electronically and by e-mail. You must therefore ensure that the e-mail address you provided when ordering or creating your customer account is correct. We also invite you to check that the communications we send to you are not blocked by your spam filter.

2.5 Your order data is stored in our system. We offer each customer access to their customer account, protected by a password (click on "my account"). Once your customer account has been created, you can find out about orders placed, in progress or recently shipped and manage and save information about you (delivery address, billing address, etc.) or unsubscribe. You undertake to keep the access data to your customer account confidential and in particular not to disclose them to third parties.

2.6 We reserve the right to adapt or modify these Terms and Conditions at any time and without notice. In this case, the adaptations or modifications will be applicable to all orders made from the publication of the modified GTC on the Site  on which you will make your purchase.

2.7 On the Site, contracts are concluded exclusively in French. Minors can only place an order with the authorization of their legal representatives.

2.8 Product offers are valid as long as they are visible on the Site In the event of cancellation of the order, the sums that you have already paid will be refunded to you within thirty (30) days following the cancellation of the order. Beyond this period, the sums paid will bear interest at the legal rate in force.






3.1 The prices indicated on the Site  as well as the shipping costs constitute the total price. They contain all price components, including all applicable taxes.

3.2 Shipping costs are not included in the purchase price. You can find out about the shipping costs by visiting the page of our Site  relating to the terms of delivery. Shipping costs are also mentioned on the page of the article in question and before final validation of your order. Shipping costs are your responsibility except in cases where delivery is free (see article 4 below).

3.3 Unless expressly agreed otherwise in writing, the price is payable in cash, in full on the day the order is placed. The seller is not required to deliver the products ordered by you if the price has not been paid to him in full beforehand. Unless otherwise stipulated, the seller does not grant any discount.

3.4 We reserve the right to modify the prices at any time, but the products will in any case be invoiced on the basis of the prices in force at the time the order is placed. The price indicated in our order confirmation is the final price expressed in Euros, all taxes included at the legal rate in force. It includes delivery costs.




3.5 The means of payment made available to you are indicated on a page of our Site  or on the page of the article in question before the order.

For deliveries in France, we provide you with the following means of payment:

- Payment by credit card

- Payment by PayPal 

When paying by credit card, the invoice amount is debited when ordering the products.


Our bank account details :

Account holder: Virginie Mattioli-Claudel

IBAN: FR76 1470 7000 6032 9219 0452 397



3.6. If an overdue payment is not made within three (3) weeks of the order confirmation being sent despite one or more e-mail reminders (the first of which is usually sent six days after the order is placed), we are in right to declare the unilateral termination of the contract as of right and thus to cancel the order. In the event of termination of the contract, we are no longer under the obligation to deliver the ordered goods; no rights will arise from the contract for either party. This means that the items ordered will be reserved for you for a maximum period of seventeen (17) days from the order.

In case of payment by bank transfer, the order will only be processed after receipt of the payment due.





5.1 Terms of delivery


4.1.1 The delivery conditions, the delivery date and any restrictions relating to delivery are available on a page of our Site (link at the bottom of the page).

4.1.2 The Seller delivers mainly in Metropolitan France, in Europe, in the United States and according to all the possibilities of our partner Boxtal and Chronopost pickup. We reserve the right to cancel or refuse any order providing for delivery to an address located outside these geographical areas.

4.1.3 The products ordered will be sent to the address you provided during the ordering process. We are not responsible for delivery delays caused by the carrier or the indication of an erroneous or incomplete address by you.

4.1.4 When the seller is prevented from performing the contract by a case of force majeure or a fortuitous event as defined by French case law or by a foreign cause, in particular a fault attributable to you, the delivery period is extended. automatically depending on the duration of the impediment. We will inform you by e-mail of the occurrence and the end of such impediments. If the impediment lasts more than four (4) weeks, each party will have the right to terminate the contract as of right, without you being able to claim compensation from us.

4.1.5 If you are a consumer, the transfer of risk occurs when the products are delivered to the delivery address you have provided or when the package is collected from the carrier. If you are a professional, the transfer of risk occurs at the time of shipment of the goods by us.


4.2 Shipping costs (including VAT)


4.2.1 Shipping costs vary depending on the size and weight of the items ordered.


4.3 Delivery times


4.3.1 The delivery time varies depending on the production time of the item ordered and the carrier. All our products are created on demand, we ensure the dispatch of the ordered item within 5 working days maximum. Then the delivery time runs from the receipt of the e-mail support by the carrier. In the event of payment by bank transfer, the delivery period begins to run from the day of receipt of the payment due. If the delivery deadline is exceeded (5 working days of manufacture + 5 working days of transport, i.e. 10 working days in total), not justified by a case of force majeure, you can, according to article L 138-2 of the Consumer Code terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed us, under the same terms, to make the delivery within a reasonable additional period , we did not comply within this time. In addition, you can obtain a refund of the sums already paid.

Please note that no items will be delivered on Sundays and Bank Holidays.





5.1 Right of withdrawal


In accordance with the provisions of Article L. 121-21 of the Consumer Code, you as a consumer have a period of fourteen days to exercise your right of withdrawal without giving any reason. You can exercise your right of withdrawal from the day of receipt of the goods. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good. In the case of an order for several products delivered separately, the withdrawal period runs from the receipt of the last product.


To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) by post to the address Artysse / 112 rue Mac Mahon 54000 Nancy or by e-mail at


For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you choose to send us a completed model withdrawal form via e-mail to, we will send you an acknowledgment of receipt of withdrawal via a durable medium (for example by e-mail). We may withhold reimbursement until we have received the goods (shipped at your expense) or until you have provided proof of shipment of the goods, whichever date is first.


5.2 Effects of withdrawal


In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you have chosen, where applicable, a method of delivery other than the less expensive method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you.

You must return or return the goods to “Artysse / 112 rue Mac Mahon 54000 Nancy” without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days. We do not bear the cost of returning the goods. Your liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.


5.3 Exceptions to the right of withdrawal


In accordance with the provisions of Article L. 121-21-8 of the Consumer Code, we inform you that the right of withdrawal cannot be exercised for orders for the supply of goods made to your specifications or clearly personalized.


5.4 Return procedure


When you make use of your right of withdrawal, please return it to: Artysse / 112 rue Mac Mahon 54000 Nancy.

Your responsibility can only be engaged in the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these products.




6.1 Conditions of use for discount coupons or promo codes


The stipulations of this article only apply to discount coupons distributed free of charge. Gift cards are subject to the provisions of article 6.2 of these GCS.


6.1.1 Artysse may distribute discount coupons giving the right to a reduction in the price of a purchase, either in absolute value or in percentage. Discount coupons can be used on all products offered by the Site, except as specified in the campaign accompanying the coupon or on the coupon itself. Each discount coupon specifies the minimum purchase amount, the online store in which the coupon can be used and the expiry date of the coupon. Certain products and certain categories may be excluded from the benefit of discount coupons. In the case of a reduction in absolute value, the total price of the order must reach at least the value offered by the coupon, unless otherwise indicated when delivering the reduction coupon. Discount coupons are provided as a single-use code. Unless otherwise stated, code expires once used.

6.1.2 The credit materialized by the reduction coupon does not bear interest, cannot be reimbursed and cannot be transferred to third parties. If becomes aware of a transfer of a reduction coupon to a third party, reserves the right to declare the coupon in question invalid.

6.1.3 It is not possible to use several discount coupons for a single order.

6.1.4 The difference between the amount of the reduction coupon and the value of your order can be settled by any means of payment offered on the Site

6.1.5 In the event of total or partial return of the goods, the fraction of the price paid by discount coupon is not refunded.


6.2 Conditions of use for gift vouchers and cards


6.1.1 Artysse does not allow payment for products purchased on the Site with checks or gift cards.


6.3 Promotional campaigns


The following conditions apply to any competition, contest or promotional campaign organized by

6.3.1 The winners or beneficiaries are selected from among all the people who have participated in the promotional campaign and who have fulfilled all the conditions stipulated by The winners or beneficiaries are informed by via the e-mail address provided during registration. If the email contains a stipulation that the winner or beneficiary is required to contact within a certain period of time in order to accept the prize, the right to the prize will expire after this period of time has passed if the winner or beneficiary has failed to establish this contact.

6.3.2 Prizes or rewards offered during a promotional campaign cannot be exchanged or refunded.

6.3.3 Participants in a promotional campaign accept that, in the event of a victory, their name may be mentioned on the Site as well as on other services as well as in press releases , or social networks such as Facebook or Instagram for a reasonable period of time.

6.3.4 reserves the right to exclude participants from a promotional campaign if they have manipulated the competition or the promotion mechanisms using unfair means or in violation of these T&Cs. At its own discretion, may close the customer account of the perpetrators of the manipulation.

6.3.5 reserves the right to cancel a promotional campaign for legitimate reasons and with reasonable notice or to extend its duration.




7.1. The satisfaction of our customers is important to us. You can contact us at any time by e-mail: or using the contact form linked to it. We will examine your request as soon as possible and contact you after receipt of the documents and/or your request or complaint. The processing of complaints can take some time, as it often involves the need to contact our production and/or delivery partners. You can facilitate the processing of your complaint by describing the problem as accurately as possible, and by sending us a copy of the invoice or by indicating the order references (the order number, customer reference, etc.). If there is no response from us within five (5) working days, we invite you to contact us again. Indeed, it may happen that certain e-mails are blocked by the anti-spam filter of our computer system.




8.1 It is not possible for us to guarantee that the communication of data via the Internet will take place without errors and/or that it will be available at all times. We offer no guarantee of permanent and uninterrupted availability of the Site



8.2 The products governed by these general conditions are those which appear on the Site and which are indicated as sold and shipped by Artysse. We do not have stock and we manufacture to order.

8.3 The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, our responsibility could not be engaged.

8.4 The photographs of our products are not contractual. They are as faithful as possible but cannot always ensure perfect accuracy with the exact shade of the color of the printed product. It is recalled that computers can present significant differences from one screen to another on the rendering of colors.

8.5 Manufacturing constraints may cause variations in the dimensions of our products for which we are not responsible.

Indeed, the manual and random creasing and pleating, causes variations each time different on the width and length of our products and are considered normal. However, we always print larger to be closer to the final format indicated when ordering.





9.1 On the Site, contracts are exclusively concluded in French.

9.2 You have the possibility to consult these GTC at any time on the Site You can print or save the order confirmation e-mail sent to you automatically after your purchase at the e-mail address you have given us.

9.3 This order confirmation contains the references of your order. The order confirmation can be saved or printed using the corresponding function of your email.




10.1 These T&Cs are governed by French law. Any dispute relating to these T&Cs will be submitted to the competent French courts.

10.2 These general conditions are subject to the application of French law. The competent court is the court of law. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

10.3 Mediation and dispute resolution

The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The names, contact details and e-mail address of the mediator are available on our site.

In accordance with article 14 of Regulation (EU) n°524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the 'European Union. This platform is accessible at the following link:





11.1 The Site is an intellectual work protected by law. Its content, including texts, illustrations, photographs, presentations and databases are strictly reserved under copyright as well as under industrial property.

11.2 This content may not be copied, disseminated, used or reused in any way without the prior consent of the corresponding owners. This applies in particular to any copy made with the help of a web crawler or any other automatic mechanism. Any use or modification of these services for purposes for which they were not intended is strictly prohibited. In particular, the copying or downloading of content, offers, directions, databases etc. is prohibited. for commercial use, and will be subject to legal action for civil and criminal fault within the framework of the existing legal options. The right click is automatically blocked by Artysse to encourage you to respect image rights.




If one of the provisions of these GCS was or became null or unenforceable, the validity of the other provisions would not be affected. The null or unenforceable provision would then be replaced by the applicable legal provisions.




The following conditions apply to contests on social networks organized by on Facebook and/or Instagram:


13.1 General


The competitions are organized by Artysse.

Each contest ends at the specified time.

Artysse reserves the right to temporarily or permanently suspend the competitions, without giving any reason.


13.2 Terms


Unless otherwise specified in the rules, to be eligible, participants must reside in France.

To be eligible, participants must be at least 18 years old.

Each participant can only participate in the competition once. This also applies if the participant has several Instagram or Facebook accounts.

Artysse employees are excluded from participation.

Participation takes place according to the respective basic conditions of the advertisement.

Offensive, abusive, misleading, unethical, discriminatory or defamatory contributions are not permitted and will not be considered.

Any participant who attempts to falsify the result using technological means will be disqualified.


13.3 Earnings


Winners will be randomly selected by Artysse.

Winners will be notified in the comments or via a private message on Facebook or Instagram.

All changes to the contest will be announced well in advance on the respective social media pages.

The prize will be canceled and awarded to another participant if the winner does not register again within seven days or if he does not comply with the above conditions.


13.4 Data Privacy


Insofar as personal data (name, date of birth, postal and e-mail address) of participants is collected within the framework of the competition, these will be collected, processed and used by Artysse exclusively in the context of the competition.

The data will be treated absolutely confidentially and will not be passed on to third parties.

To learn more about Artysse's data protection regulations, refer to the dedicated link at the bottom of the page.


13.5 Legal bases


Any legal recourse is excluded.

The contest is unrelated and in no way sponsored, supported or organized by Instagram or Facebook.

By participating in the competition, participants accept the general conditions and the data protection regulations.


You wish

write us  :


112 rue MacMahon

54000 Nancy - France



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